There are several reasons why this is happening, please perform the following:
- Please check if a sticker residue got stuck in the printer head or the roller
- Clean the printer head with 70% alcohol and dry clean cloth and check for dirt or sticker residue
- Please check if you are using the original L+H² power adapter
- Try moving the power adapter to another outlet
- Check if the roller inside the printer is still spinning (see the video below).
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